Return & Exchange Policy

Definitions

Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Clotth.com, which is responsible for your information under this Return & Exchange Policy.
Customer: Refers to the individual or organization that registers with Clotth.com to use our services or make purchases.
Device: Any internet-connected device such as a phone, tablet, computer, or any other tool that can be used to access and use our services.
Service: Refers to the services provided by Clotth.com as described in the relevant terms and on our platform.
Website: The Clotth.com website, accessible at https://www.clotth.com
You: A person or entity registered with Clotth.com to use the services.

Shipping

Clotth.com is not responsible for return shipping costs. Customers are required to bear the return shipping charges.
Even if your original order qualified for free shipping, a flat return shipping fee of ₹100 will be charged.

Exchange Policy

Eligibility for Exchange:

You have 10 days from the delivery date to request an exchange.
Items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging intact.

Exchange Fee:

A nominal fee of ₹100 is charged to cover shipping and handling of the exchanged item.

Non-Exchangeable Items:

Some items are not eligible for exchange, such as:

Intimate apparel
Customized products
Final sale items (if mentioned during purchase)

How to Request an Exchange:

To initiate an exchange, please contact our WhatsApp Help Desk at +918320323890.
Once your exchange request is approved, you’ll receive instructions for returning the item.

Processing Time:

After receiving the return and verifying its condition, we will process the exchange and ship the replacement.
Please allow up to 8 days for quality check and dispatch.

Refund Policy

Clotth.com does not offer refunds to bank accounts.
Refunds are processed as:

Store Credit or
Credit Note (redeemable on your next purchase)

To be eligible:

You must request a store credit within 10 days of delivery.

Exception:
If a product is out of stock or unavailable after the order is placed, the full amount will be refunded to your bank account.

Product Availability & Limitations

Due to high demand or limited supply, Clotth.com may:

Limit the number of items available per customer.
Cancel orders if products become unavailable after purchase.

In such cases, the full amount will be refunded to your bank account.

Your Consent

By using our platform, registering an account, or making a purchase, you consent to this Return & Exchange Policy and agree to its terms.

Policy Updates

We may update or modify this Return & Exchange Policy to reflect changes in our services or legal requirements.
Updates will be posted on https://www.clotth.com.
Continued use of the service after changes implies acceptance of the new terms.

For any questions, reach out via WhatsApp at +91 80001 20092 or email us at info.clotth@gmail.com (you can replace this with your actual email if different).