Refund policy

Order Cancellation

Physical Products

-> Orders can be cancelled only before the item is shipped

-> Orders already shipped cannot be cancelled

Refund Policy

What is Clotth.com Refund Policy?

Our "100% Buyer Protection Program" allows easy return and exchange for:

• Products which Different From mention / Showing on Website.
• Products which you received in "Damaged/Defective/Broken" condition
• Products not as per description/photo on the website.
• Note that refund will only be processed as store credit or credit note. 

All products must be returned in their original condition along with the bills and labels.

   —)  Please follow the below given steps:

For Register your dispute within 7 Days From the delivered time.

Refund Process (When Applicable)

If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days

Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:

Eligibility for Return

-> Returns are accepted only for defective, damaged, or incorrect products received.

-> The return request must be initiated within 24 hours of receiving the product.

Return Process

-> If your return request is approved, the replacement process will be initiated within 2-3 business days.

 -> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

Important Notes

-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.

-> We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.